What is an outbound dialer?
Outbound calls are software or cloud-based solutions that allow your contact center to make outbound calls. Outbound phone systems help your agents streamline and automate outbound calls, increasing efficiency and productivity.
Depending on the efficiency you are trying to solve, there are four different output types to meet your needs.
Outbound dialers are widely used in various voice solutions to automate the process of making outgoing calls. The main aim of outbound dialers is to increase the efficiency and productivity of telemarketing and sales campaigns. The use and scope of outbound dialers vary depending on the voice solution in which they are used.
How does Outbound Dialer work?
Modern outbound dialers are VoIP based which eliminates the need for physical equipment. It is either in the form of software installed on a computer or an application hosted on the cloud. This hosted dialer is easy to set-up and requires only minutes for installation. They can start calling using only a computer, a headset and an internet connection.
Call centers provide a range of services to various industries that require specific calling campaigns. Call center administrators create these campaigns, assign agents to them, and define rules as needed. The outbound dialer software, then, selects which number to call from the list based on pre-set rules.
Before connecting to live agents or playing a recorded message, the outbound dialer filters out unproductive leads. It connects agents to only those calls that are answered by a real person. Next, as soon as the call ends, the dialer connects to the next contact. Advanced outbound dialers start dialing the following numbers before the current calls end, commonly known as predictive dialing.
Now, based on different features and properties, outbound dialers are classified into different types. Outbound dialing, campaign management, contact preview, call recording, call monitoring, list management and filter-based calling are some of its essential features.
KingAsterisk Technologies provides a range of voice solutions that make use of outbound dialers.
Here, we’ll discuss the use and scope of outbound dialers in some of the popular voice solutions provided by KingAsterisk Technologies:
Predictive Dialer: A predictive dialer is an outbound dialer that predicts when an agent will be available to take a call and automatically dials the next number in the list. This helps to increase the number of calls made and improves the chances of connecting with the desired person. The scope of predictive dialers includes telemarketing, lead generation, appointment setting, and debt collection.
Progressive Dialer: A progressive dialer dials one number at a time and waits for a response before dialing the next number. This dialer is best suited for situations where the target audience is known to have a high call pickup rate. The scope of progressive dialers includes lead generation, appointment setting, and customer support.
Power Dialer: A power dialer is an advanced version of a progressive dialer that dials multiple numbers at once. This dialer can be customized to dial a specific number of lines based on the number of agents available. The scope of power dialers includes telemarketing, lead generation, appointment setting, and debt collection.
Preview Dialer: A preview dialer allows the agent to preview the information of the next call before dialing it. This dialer is best suited for situations where a personal touch is needed, such as in lead generation and appointment setting campaigns. The scope of preview dialers includes lead generation, appointment setting, and customer support.
Situations in which Outbound Dialers can be useful:
- Keeping customers informed about new product launches.
- Start with feedback, registration or onboarding.
- Send payment reminders with a personal touch.
- Create a lead by calling a predefined list.
Outbound calls can go a long way in reducing call errors, reducing related costs and improving workforce performance. Also, depending on the type, they can be customized to your business.
In particular, outbound dialers help your organization maintain compliance and follow-up.
You can also use advanced calling methods to call multiple numbers on behalf of agents and increase their ability to connect.
General benefits of Outbound Dialers:
- Improve the ability to handle large calls at high speed.
- Run prioritized campaigns based on data from your CRM.
- Open opportunities to sell or sell, thus increasing profits.
- Improve agent performance and productivity.
- Access call reports to gain actionable insights.
- Deliver an exceptional customer experience without compromise.
Some features of Outbound Dialer by KingAsterisk Technologies:
Automated Calling: This feature frees up agents in your contact center by reducing call time. This increases productivity and efficiency. Agents can spend more time interacting with customers when they use outbound calling software.
Call Queue Management: Software algorithms manage call queues and can determine when a customer service representative will be available to take calls.
Phone Integration: This helps integrate VoIP (Voice over Internet) services with existing phone equipment.
Landline: This helps to make phone calls from internet enabled devices.
Call Logs: Collect, record, and analyze calls made by businesses over time. It provides information such as frequency and duration of calls and caller ID information.
In conclusion, the use and scope of outbound dialers vary depending on the voice solution in which they are used.
KingAsterisk Technologies provides a range of voice solutions that make use of outbound dialers, and each solution is tailored to meet specific business requirements and objectives. Whether it is telemarketing, lead generation, appointment setting, debt collection, or customer support, KingAsterisk Technologies has the right solution to meet your needs.
Our support team is available 24*7 and ready to troubleshoot or provide any support to your solution, feel free to contact us:
Call: +91 968 773 3355
Skype ID: kingasterisk
WhatsApp: +1 (786)414 2610
watch live videio : https://kingasterisk.com/live-demo/
email id: [email protected]