What makes a good IT support worker?


A good IT support worker is someone who can help you with your computer or smart phone problems. It’s important to know what makes a good IT support worker so that you can find one that fits your needs.

The best way to find out if an IT support worker will be able to help you is by asking them directly. They should be able to tell you right away if they’re qualified for the job and whether they have experience with previous clients like yours.


Being patient is a key part of the job. You need to be able to explain things clearly and patiently, especially when you are talking with people who don’t understand what you’re saying or why something isn’t working right anymore.

When it comes time for us as it services orlando to fix problems, we need patience too! Lots of patience! We often have multiple issues on our plate at once and may even have several different people asking questions at once—and they all want different things fixed right away; some might want us in ten minutes, others will want us there tomorrow morning…and then there’s always that one guy who wants everything done yesterday but never sends an email before leaving work (and then doesn’t respond when he gets home).

A passion for technology

A passion for technology is one of the most important traits you can have as an IT support worker. If you don’t love what you do, then it’s going to be hard to stay motivated and excited about it in the long run.

The ability to learn new things is also crucial—you’ll need to keep up with new trends or technologies so that your services are relevant for clients’ needs. And lastly, being able to solve problems requires patience and attention: if something doesn’t work right away after installation or configuration, try not just fixing it but also troubleshooting why it didn’t work in the first place (and how best practice could help prevent this from happening again).

Perhaps most importantly though? You’ll need all three qualities above plus one more: adaptability! As technologies evolve over time (or even just within a given industry), so too must your job title as an IT support worker change accordingly: maybe becoming an enterprise architect instead; maybe working remotely instead; maybe even moving into another career altogether entirely due changes happening at HQ!

Logical thinking

  • Logical thinking: The ability to think through a problem and come up with a solution.
  • Ask the right questions: The ability to identify the root cause of an issue so that you can troubleshoot it effectively.
  • Troubleshooting skills: The ability to troubleshoot a system, regardless of whether it’s your own or someone else’s (this is especially important if you’re working on someone else’s computer).

Good communication skills

Communication is key to IT support. You need to be able to clearly and concisely communicate with your customers, as well as other employees in your company. You should also use appropriate tone of voice when communicating with the customer or client (and don’t forget about body language!).

For example, if you’re trying to troubleshoot a problem with one of their systems and they’re not responding properly—or at all—you could try using some tools like social media or emailing them directly for help without getting into an argument first. If this doesn’t work either then maybe it’s time for escalation; maybe someone needs more training than just themselves?

An understanding of the business and its needs

Knowing the business and its needs is an essential part of being a good IT support worker. You need to understand the goals of your organization, what kind of culture it has, how technology works within it and how financials are set up.

If you’re working for a large company with multiple locations across the country or globe, then understanding all these things becomes even more important as you will be dealing with different people from different locations who may not have known each other before joining forces in one organization.

The ability to see multiple sides of an issue

  • The ability to see both sides of an issue.
  • The ability to see the big picture.
  • The ability to understand the needs of others, including your customers and colleagues (and vice versa).

IT support is a role that combines technical know-how with people skills.

While IT support is a role that combines technical know-how with people skills, it’s important to note that the latter can sometimes be overlooked or misunderstood. This is because when you’re going through a tough time in your career as an IT support worker, it’s easy to feel like all eyes are on you—especially if your employer has been hiring new staff members recently (or even just lost some).

It’s important not only for employees but also for employers not only for themselves but also for their clients and customers too!


If you’re looking to work in IT support, it’s important to know what makes a good IT support worker. While there are several traits that make a great employee, patience and attention to detail are two of the most important aspects of this job.

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